Frequently Asked Questions

Remote Support Requirements

If you wish to have remote assistance direct to your computer via the Internet, so that we can view/take control of your screen in order to resolve your issues more easily, the following is a list of requirements that must be met first:

  • Your computer must be working and connected to the Internet via a broadband connection. Unfortunately, a dial-up connection is not suitable for this type of support.

  • Works with all of the popular, standard web browsers, Internet Explorer, Firefox or Safari
That's it! Most people are able to connect straight away without problems, as the only software that you will need will be downloaded automatically by your browser (subject to your approval) and will be removed automatically when the session is over.

Every online chat and remote session is fully encrypted and secure, so none of your information can be seen by anyone else other than your technician and yourself. The technician will only be able to view and control your desktop which you can also see and will not be able to access anything on your machine without you actively requesting it.

If you would like to chat online to a technician now, please click the Live Support button below and you will be take to our Live Support Page. In the event of a technician not being available you will be able to send a message.

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Last Updated 4 years ago