Frequently Asked Questions

Remote Support Policy

This is the privacy notice for Antonio Facciponti. In this document, "we", "our", or "us" refer to Antonio Facciponti trading as Facciponti.com, operate and own the websites Facciponti.com, Tently.co.uk, Seriocomic.co.uk. The terms “you” and “your” refer to the user or viewer of our Website.

Remote Support software allows us to more efficiently resolve issues by remotely connecting to computers over the internet enabling us to see what is on the client's computer screen and with the use of a mouse and keyboard operate their computer. Usage is limited to the purpose of customer support, education and problem resolution.

By permitting a member of our technical support staff access to your computer you agree to them taking control of the computer remotely and to them being able to view the desktop, share control of the mouse and keyboard and access programs and applications without assistance.

Clients are expected to remain in contact with the operator while their computer is being accessed, to assist with access where required and to monitor activity.

We agree only to use remote assistance utilities with the explicit consent of the user. Consent is given by joining the remote connection session.

We do not collect personal data or information during remote access sessions. The contents of your computer will remain confidential except as required by law. It is recommended that users save and close all personal files before starting a remote assistance session.

We will take reasonable precautions to avoid deletion or damage to the data and software on the computer.

We may request that files are sent to or from a user’s computer in order to repair it or to assist in problem diagnosis. Users will be notified prior to any such files being sent.

We will not access or copy user created data without the consent of the user.

We do not guarantee the ability to diagnose or fix computing problems through remote assistance sessions.

Once the support session has ended the remote access will be terminated. If further support is required the user will need to contact us through the normal channels to arrange another session, or our support technician will need to contact the user to request further access.

The end user may terminate remote assistance at any time by disconnecting the session.


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Last Updated 3 years ago